RETURN POLICY
At Bubbello, we want you to feel confident when shopping with us. Below you'll find information about our return policy, refunds, and your consumer rights.
RIGHT OF WITHDRAWAL (14 DAYS)
You have the right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To exercise your right of withdrawal, please contact us at:
RETURN CONDITIONS
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- All original tags and labels must still be attached.
- The product must be returned in its original packaging.
We reserve the right to reduce the refund amount if the product has been handled beyond what is necessary to determine its nature, characteristics, and functionality.
RETURN SHIPPING
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the return is due to a defective, damaged, or incorrect product, Bubbello will cover the return shipping costs.
REFUNDS
Once we have received and inspected your returned item, your refund will be issued using the same payment method used for the original purchase.
Refunds will be processed within 14 days of receiving the returned item or proof that it has been shipped back.
Original shipping charges are non-refundable unless the return is due to an error on our part.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
We comply with applicable consumer protection laws regarding defective products.
If your claim is approved, we will offer a replacement, repair, or full refund at no additional cost.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The following items are not eligible for return unless required by applicable law:
- Hygiene products where the protective seal has been broken
- Customized or personalized products
- Products that cannot be returned for health or safety reasons
UNCLAIMED PARCELS
If a parcel is not collected and is returned to us, we reserve the right to charge an administrative fee to cover the cost of return shipping and handling.
ORDER CANCELLATIONS
Orders may be modified or cancelled within a short period after being placed.
Please contact us as soon as possible at:
CONTACT
If you have any questions regarding returns, refunds, or exchanges, please don't hesitate to contact us at: